Caveat emptor- I will NEVER buy another Sears product. My master`s contract expires on 3.11.2020. Unfortunately, I went through chemo 5 years ago and my fridge went out. I had to leave with Sears for availability and delivery. Never again! I replaced the 2x ice. The freezer went out once. And in August, my whole unit stopped cooling down. I spent over 25 hours waiting with them and three attempts at repairs it is currently working. Tech, who came for the first time to replace the compressor. He told me that if the power was off for less than 30 minutes, I had to unplug it for 30 minutes to restart it.
It`s true?!?! You must be crazy. I guess you have to move a fridge full of its cube hole to separate it, and then squeeze it back. NOPE did not arrive. You can`t tell me the fridge knows 10 minutes by 30 minutes. So three days after he left, it stopped. I lost everything. I`ve been delayed. Come back, come back to my house, download new software, say that the new compressor does not communicate with old software, does not go, then CANCELED the call that it was in my house, which causes me to lose a request for food loss at 300 dollars. Two-three days later, it stops. Many calls that have been repeatedly lied to by sears phone operators.
New technology comes for the 3rd repair call about 10 days later (we are now at the end of seven and it started 8/7) and it replaces the tumble dryer on it. It is not uncommon for compressors to throw metal fragments when they continue and clog the tumble dryer, which does not cool it. Since then, it`s been working. I was treated horribly, lied, transferred to a number that doesn`t back down, said to call a number when Tech was there so he could talk to them, which I did, but „sorry, we`re temporarily closed.“ I have never been treated with such disrespectful and mediocre customer service in my life. As I said CAVEAT EMPTOR – let the buyer watch….. For example, are you saying that the client`s objection is „$99 for an AD? It`s a little expensive now! So I would like to clarify the objection by saying, „So you are questionable about the value of THE MA?“ and then I pay it back and say, „Well, I understand, no one should have to pay an extra price for something without knowing why“ and I responded by saying, „However, these days, the high cost of repairs can go up to hundreds of dollars and become a huge inconvenience. The sears maintenance contract would save you all this and keep you safe. In addition, our annual preventative maintenance will check your product to work smoothly and help extend the lifespan. And finally, I would seek consent by saying, „Now do not vote with the Lord.“